FAQs

  1. How do I place an order?
    Browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

  2. What payment methods are accepted?
    We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other supported payment options at checkout.

  3. Can I modify or cancel my order?
    Orders can be modified or canceled within 12 hours of payment confirmation. Once processing or shipping begins, changes cannot be guaranteed.

  4. Do you offer international shipping?
    Yes, we ship worldwide. Shipping options and costs will be displayed at checkout depending on your location.

  5. How long does shipping take?
    Shipping times vary by destination:

  • United States & Canada: 8–20 business days

  • Europe & Asia: 10–22 business days

  • Australia & New Zealand: 10–22 business days

  • Latin America & Middle East: 12–25 business days

  1. Can I track my order?
    Yes, a tracking number will be provided via email once your order is shipped. You can use it to check your package status online.

  2. What is your return policy?
    We accept returns within 30 days of delivery for items in original condition. Customers are responsible for return shipping unless the item is defective or incorrect.

  3. How are refunds processed?
    Refunds are issued after the returned items are received and inspected. Refunds are credited to the original payment method within 7 business days.

  4. Do you offer exchanges?
    Exchanges are possible after the original item is returned and inspected. Customers pay return shipping unless the exchange is due to our error.

  5. What should I do if my package is missing?
    Check your delivery address, neighbors, or building management first. If still missing, contact us at service@vipessentialsco.shop.

  6. Are your products hypoallergenic?
    Yes, our jewelry and accessories are made with safe, non-toxic materials suitable for sensitive skin.

  7. Do you offer gift packaging?
    Yes, gift packaging options are available at checkout for select products.

  8. How can I contact customer service?
    You can email us at service@vipessentialsco.shop. We aim to respond within 24 hours on business days.

  9. Can I sign up for updates and promotions?
    Yes, subscribe to our newsletter for new arrivals, discounts, and exclusive offers.